✈️ Air Freight
How is air freight charged?
On the higher of actual weight and volumetric weight (L×W×H cm ÷ 6000). Our Volumetric Weight tool shows the chargeable weight.
Can you ship dangerous goods by air?
Yes, IATA DGR compliant shipments are handled with proper classification, packing and declaration.
Do you offer door-to-door air freight?
Yes. We arrange pickup, export clearance, flight, import clearance and delivery.
🚢 FCL Ocean Freight
FCL or LCL — which is cheaper?
Generally FCL becomes cheaper per CBM above roughly 12–15 CBM. Use our CBM and container capacity tools to compare.
What is the free time at port?
Typically 5–10 days depending on the shipping line and port; we monitor detention and demurrage proactively.
Can you handle stuffing at my factory?
Yes, we arrange container pickup, factory stuffing and customs seal.
📦 LCL Ocean Freight
How long does LCL take?
Typically 5–10 days longer than FCL due to consolidation and deconsolidation.
Is LCL safe?
Yes, with proper export-worthy packing. We recommend palletising and insuring.
📋 Customs Clearance
What documents are needed for import clearance?
Commercial invoice, packing list, B/L or AWB, IEC, and product-specific certificates where applicable.
Can you clear urgent cargo on weekends?
Yes, we have 24/7 coordination for urgent and perishable consignments.
🏠 Door-to-Door Logistics
What is DDP?
Delivered Duty Paid: the seller (or us on their behalf) bears all costs including import duty up to the buyer's door.
Do you handle household goods?
Please contact us for personal effects and relocation shipments.
🏭 Warehousing & Distribution
What is a bonded warehouse?
A customs-approved facility where imported goods can be stored without paying duty until they are cleared or re-exported.
⚙️ Project Cargo
Can you move transformers and turbines?
Yes, we have handled heavy transformers and large machinery using specialised trailers and heavy-lift vessels.
⚠️ Dangerous Goods
Do you handle lithium batteries?
Yes. Lithium batteries are regulated (UN3480, UN3481, UN3090, UN3091); we help with correct packing and documentation.
❄️ Temperature-Controlled Logistics
What temperature ranges are supported?
Frozen (-25°C), chilled (+2 to +8°C) and controlled ambient (+15 to +25°C) depending on mode.
🛡️ Cargo Insurance
How much does cargo insurance cost?
Typically a fraction of one percent of insured value, depending on cargo and route.
🔗 Supply Chain Consulting
Is there a minimum engagement?
No, we scope engagements to your needs, from a one-off review to ongoing support.
🛣️ Cross Border Transport
Which borders do you cover?
Major land borders with Nepal, Bangladesh and Bhutan, with other corridors on request.
Still have a question?
Our freight experts reply within one business day.